This Privacy Policy outlines how LashVee (“we,” “us,” or “our”) collects, uses, and protects the information you provide when visiting our website, www.lashvee.com (“Website”). This policy applies to all services offered on our Website unless otherwise stated. It pertains only to information collected online through our Website and does not cover information collected offline.
Please review this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies, please do not use our Website. We may update this Privacy Policy periodically, and changes will be posted on this page. Your continued use of the Website after changes constitutes acceptance of those updates, unless otherwise required by law. Please check this page regularly for updates.
For additional details on the use of our Website, please refer to our Terms and Conditions.
Live Chat
By engaging with our live chat feature and clicking ‘accept,’ you consent to LashVee sharing the contents of the chat with our third-party vendor to facilitate the conversation. For further details, please review this Privacy Policy.
Information We Collect
We collect the following categories of personal information:
- Identifiers: Real name, alias, business address, telephone number, email address, unique personal identifier, online identifier, Internet Protocol (IP) address, account name, or other similar identifiers.
- Commercial Information: Business transaction records, purchasing history, or product preferences related to false eyelashes and lash extensions.
- Internet or Other Electronic Network Activity Information: Browsing history, search history, and interactions with our Website.
- Professional or Employment-Related Information: Business or brand details, such as company name or role, provided during wholesale or supplier inquiries.
- Inferences: Insights drawn from the above information to create profiles reflecting preferences, business needs, or purchasing behaviors.
How We Use the Information We Collect
We use your information for legitimate business purposes, including operating our business as an eyelash manufacturer and supplier, fulfilling orders, and providing services to wholesale and brand clients. Specifically, we use your information to:
- Provide, maintain, and improve our Website and services, including product offerings for false eyelashes and lash extensions.
- Process and fulfill wholesale orders and transactions.
- Respond to inquiries, concerns, or requests for assistance from brands or wholesalers.
- Customize your browsing experience by tailoring product recommendations and advertisements to your business interests.
- Keep you informed about Website updates, including changes to terms, conditions, or policies.
- Analyze Website usage to enhance functionality and resolve technical issues.
- Conduct market research to inform our marketing strategies and personalize communications for wholesale and brand clients.
- Maintain records to comply with your data deletion or processing restriction requests.
- Prevent fraud, unauthorized reselling, or misuse of our Website, ensuring its security and integrity.
- Comply with legal obligations and protect the rights, privacy, safety, and property of LashVee, our clients, and third parties.
- Administer promotions, surveys, or other interactive experiences for business clients.
- Publish reviews, testimonials, or other content shared by you (with consent).
- Communicate via email about orders, company updates, or relevant products and services. You may unsubscribe from marketing emails using the instructions provided in each email.
How Long We Keep Your Personal Information
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, for legitimate business needs, or as required by law (e.g., for tax or accounting purposes). Retention periods depend on the information’s nature, sensitivity, and purpose. When no longer needed, your information is securely deleted or anonymized.
How We Protect and Store Your Information
We are committed to protecting your privacy and implement robust security measures to safeguard your personal information. For instance:
- Sensitive information (e.g., payment details) is encrypted and transmitted securely via Secure Socket Layer (SSL) technology to our payment gateway provider’s database, accessible only by authorized personnel.
- We ensure third-party vendors processing your information maintain equivalent security standards.
- After transactions, sensitive information (e.g., credit card details) is not stored on our servers.
While we strive to protect your information, no online transmission is entirely secure. We cannot guarantee the absolute security of data transmitted to or stored on our Website. You are responsible for safeguarding your information when using public computers or networks.
Do Not Track (DNT) Signals
Our Website does not track users across third-party websites over time and does not respond to Do Not Track (DNT) signals.
Cookies
Cookies are small files stored on your device by your browser to enhance your Website experience. We use cookies for:
- Strictly Necessary Cookies: Essential for Website functionality, such as processing orders and maintaining login sessions. These cannot be disabled.
- Analytics Cookies: To understand how you navigate and use our Website, improving its performance.
- Functional Cookies: To enhance usability, such as remembering your preferences.
- Marketing Cookies: To deliver tailored advertisements and promotions for our false eyelash and lash extension products.
You may opt out of non-essential cookies (Analytics, Functional, and Marketing) by adjusting your browser settings or using the opt-out links provided below. Disabling cookies may limit certain Website features.
List of Cookies We Collect
| COOKIE Name | COOKIE Description |
|---|---|
| CART | Tracks your shopping cart contents. |
| CUSTOMER | Encrypted customer ID for wholesalers or brands. |
| CUSTOMER_AUTH | Indicates if you are signed into your account. |
| FRONTEND | Your session ID on the server. |
| LAST_CATEGORY | The last product category (e.g., false eyelashes, lash extensions) you visited. |
| PERSISTENT_SHOPPING_CART | Stores cart and viewing history if requested. |
| USER_ALLOWED_SAVE_COOKIE | Indicates if you authorized cookies. |
| VIEWED_PRODUCT_IDS | Tracks recently viewed products. |
Cookie Providers
- Strictly Necessary Cookies: Essential for Website functionality; cannot be opted out.
- Analytics Cookies: Google Analytics (more info; opt out).
- Marketing Cookies: Google Tag Manager (more info; opt out).
For browser-specific instructions on managing cookies, refer to your browser’s help section (e.g., Chrome, Firefox, Safari). Mobile devices may require different settings; consult your device’s documentation.
Disclosure to Third Parties
We do not sell, trade, or transfer your personal information to third parties except as described herein. We may share your information with:
- Trusted third-party vendors assisting with Website operations, order fulfillment, payment processing, or analytics, provided they maintain confidentiality and security.
- Our parent company or affiliates under common control for business purposes.
- Legal authorities or entities to comply with laws, enforce policies, or protect rights, safety, or property.
In the event of a merger, acquisition, or asset transfer, your information may be transferred to a successor entity.
SMS Text Messaging
We use a third-party platform to manage SMS communications for wholesale and brand clients. By opting in, you consent to receive messages at the provided phone number. No purchase is required to opt in. To stop receiving messages, reply STOP to the SMS number provided. For assistance, reply HELP or contact us at info@lashvee.com. Message and data rates may apply.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights effective January 1, 2020:
- Right to Access: Request disclosure of the personal information we collect, use, or share, up to twice in a 12-month period.
- Right to Deletion: Request deletion of your personal information, subject to legal exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising these rights.
- Right to Opt-Out of Sale: We do not sell your personal information.
To exercise these rights, contact us at info@lashvee.com or call [insert phone number]. We may verify your identity to process requests.
In the past 12 months:
- We collected Identifiers, Commercial Information, Internet Activity, and Professional Information as described in “Information We Collect.”
- We disclosed Identifiers, Commercial Information, and Internet Activity for business purposes (e.g., order fulfillment, analytics).
- We have not sold personal information.
California Minors
If you are under 18, reside in California, and are a registered user, you may request removal of content you posted. Email info@lashvee.com with “California Minors Content Removal” in the subject line. Note that removal may not be comprehensive.
Protecting Children’s Privacy
Our Website and services are intended for users aged 16 and older. We do not knowingly collect information from individuals under 16. If we discover such information, it will be promptly deleted. Contact us at info@lashvee.com if you believe we have collected data from someone under 16.
EU General Data Protection Regulation (GDPR)
If you are in the European Economic Area (EEA) and consent to data processing, your information may be transferred to the United States for purposes outlined in this Privacy Policy. We implement safeguards to protect your data, but risks may arise due to differing data protection standards in the U.S. You may withdraw consent at any time via our Preferences page.
EEA residents have the following GDPR rights:
- Access: Request copies of your personal information.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restrict Processing: Request restrictions on data processing.
- Object to Processing: Object to data processing under certain conditions.
- Data Portability: Request transfer of your data to another organization or to you.
- Withdraw Consent: Withdraw consent for data processing at any time.
- Lodge a Complaint: Contact your local data protection authority if concerned about our practices.
To exercise these rights, contact us at info@lashvee.com.
Contact Us
For questions, concerns, or to exercise your data protection rights, contact us at:
- Email: info@lashvee.com, lashveeofficial@gmail.com
- Phone: 0086-16678619918
You may also lodge a complaint with your local data protection authority if unsatisfied with our response.